Vehicle Standards Document

Purpose

This Vehicle Standards Document sets out the minimum standards that every vehicle listed on the MotoMoto App platform must meet at all times.

MotoMoto App is an unregistered trading name of PALMBAY SOFTWARE LTD, a company registered in England and Wales under company number 16380280, with its registered office at 20 Wenlock Road, London, N1 7GU, England.

Compliance with this Document is a contractual obligation under the Host Service Agreement. Failure to meet these standards may result in listing suspension, removal, account restriction, payout hold where permitted, recovery of losses, or account termination.

These standards exist to:

(a) protect customer safety;

(b) help PALMBAY SOFTWARE LTD fulfil its obligations as the provider and seller of the rental service;

(d) support evidence-based handover, return, dispute, and damage processes; and

(e) reduce operational, safety, legal, and fraud risk.

1. Launch scope

1.1. At launch, the Platform may support only scooters and motorcycles in selected locations.

1.2. Cars and other vehicle categories may be added later. Standards for future categories apply only when those categories are made available on the Platform.

1.3. Cars or other vehicle categories must not be activated on the Platform until the Company has published or applied vehicle standards appropriate for that category and the Host has accepted any additional requirements.

1.4. Additional requirements may apply by vehicle type, location, local law, risk profile, or listing configuration.

2. Vehicle eligibility — baseline

To be eligible for listing, a vehicle must meet all requirements in this Section 2 and any additional requirements shown during Host onboarding or listing review.

2.1 Ownership and authority

The vehicle must be:

(a) legally owned by the Host; or

(b) listed under documented written authority from the registered owner allowing the vehicle to be made available for rental through the Platform.

The vehicle must not be stolen, impounded, subject to a court order restricting its use, or subject to any undisclosed finance agreement, lien, encumbrance, lease restriction, or other restriction that prohibits or materially restricts rental or commercial use.

2.2 Age and condition

2.2.1. At launch, scooters and motorcycles should normally be no more than 7 years from year of manufacture unless the Company approves otherwise after review.

2.2.2. Odometer readings must be accurate and must reflect actual use. Odometer tampering, misrepresentation, or unexplained inconsistency is grounds for immediate suspension or termination.

2.2.3. The vehicle must have no structural damage, frame damage, steering defect, braking defect, unresolved safety recall, or other condition affecting safety or roadworthiness.

2.3 Registration and inspection

The Host must maintain all vehicle registration, inspection, roadworthiness, and operating documents required by local law. For Indonesia, this may include STNK, KIR where required, and any other document required for lawful operation or rental activity.

Documents must remain valid throughout each listing period and each confirmed rental. If a required document expires, is cancelled, becomes invalid, or is insufficient for lawful operation or rental activity, the Host must immediately pause the listing and notify the Company.

The Company may suspend or remove a listing where documentation is missing, expired, inconsistent, unverifiable, or insufficient.

2.4 Insurance and local compliance

2.4.1. Hosts must maintain any motor vehicle insurance, third-party liability insurance, registration, inspection, permit, licence, or other compliance required by local law for the vehicle and for the Host's rental activity.

2.4.2. Where rental-specific, commercial, or peer-to-peer insurance is available or required by law, Hosts must maintain it and provide evidence to the Company on request.

2.4.3. The Company's review of insurance documents does not guarantee that any insurance policy will respond to a claim. The Host remains responsible for ensuring that the vehicle and the Host's activity are legally and appropriately insured.

2.4.4. The Company does not offer a Company Rental Coverage Programme at launch.

2.5 Permits, licences, and tax registrations

The Host must hold all permits, licences, local registrations, and tax registrations required for the Host's activity. Indonesian Hosts must provide NPWP or other tax information where required during onboarding or payout setup.

2.6 No unresolved recalls

The vehicle must not be subject to any unresolved safety recall. If a recall is issued during a listing period, the Host must immediately suspend the listing, notify the Company within 48 hours, complete the recall repair, and provide evidence before relisting.

3. Safety-critical systems

The following systems must be fully functional before every rental. A Host must not hand over a vehicle with any known or suspected safety-critical defect.

3.1 Braking system

(a) front and rear brakes must function properly;

(b) brake levers or pedals must have normal resistance and travel;

(d) no brake warning light, abnormal noise, fluid leak, or braking instability may be present; and

(e) ABS, if fitted, must function normally.

3.2 Steering and handling

(a) steering must move smoothly without excessive play;

(b) handlebars, forks, suspension, and wheel alignment must be safe and stable;

(d) steering locks and stands must function safely where fitted.

3.3 Tyres and wheels

(a) tyres must have at least 2 mm tread depth, unless a stricter legal or Company standard applies;

(b) tyres must have no visible cuts, bulges, cord exposure, sidewall damage, or unsafe repairs;

(d) tyres must be compatible in type, size, and load rating;

(e) wheels must have no cracks, serious dents, loose spokes, damaged rims, or missing fasteners; and

(f) where applicable, a puncture repair kit, inflator, or other required equipment must be present and usable.

3.4 Lights and signals

The following must work before every rental:

(a) headlights, including low beam and high beam where fitted;

(b) tail lights and brake lights;

(d) hazard lights where fitted;

(e) number plate light where fitted or required;

(f) dashboard illumination and warning lights; and

(g) any other lighting required by law.

3.5 Visibility and mirrors

(a) mirrors must be present, secure, adjustable, and undamaged;

(b) windscreen or screen, if fitted, must not impair visibility;

(d) rain or night-use equipment must meet local legal and safety requirements where provided.

3.6 Engine, battery, drivetrain, and controls

(a) no engine, oil pressure, battery, temperature, or other warning light indicating unsafe operation may be active;

(b) throttle must return normally and must not stick;

(d) oil, coolant, brake fluid, and other fluids must be within manufacturer ranges;

(e) no visible fuel, oil, brake fluid, coolant, or battery leak may be present;

(f) horn must be audible and functional;

(g) speedometer and odometer must function; and

(h) ignition, starter, kill switch, and locks must function where fitted.

3.7 Bodywork and structure

(a) no loose, sharp, detached, or unstable parts may be present;

(b) seats, footrests, grab rails, and luggage fixtures must be secure;

(d) number plate must be secure and legible; and

(e) the vehicle must not have modifications that compromise safety or violate local law.

3.8 Electric scooters or motorcycles

Where the vehicle is electric:

(a) battery state of health must be suitable for normal rental use;

(b) charge level must match the listing policy;

(d) high-voltage or charging warning lights must not indicate unsafe operation; and

(e) the Host must brief the customer on safe charging and local charging arrangements where relevant.

4. Helmets and protective equipment

4.1 Helmet readiness rule

4.1.1. For every scooter or motorcycle rental, the Host must provide at least one approved helmet for rider-only rentals.

4.1.2. If the listing permits a passenger, the Host must provide two approved helmets: one for the rider and one for the passenger.

4.1.3. Each helmet must be SNI, ECE, DOT, or otherwise Company-approved, undamaged, reasonably clean, functioning, and available at pickup.

4.1.4. A scooter or motorcycle is not ready for rental unless the required helmet or helmets are present at pickup.

4.2 Helmet condition

A helmet must not be provided if it:

(a) has visible cracks, crushed foam, broken straps, broken buckle, missing visor where required, or signs of serious impact;

(b) is visibly contaminated, unsafe, or unhygienic;

(d) is not permitted by local law or Company standards.

4.3 Host obligations

The Host must:

(a) show the helmet or helmets at pickup;

(b) allow the customer to inspect them;

(c) photograph helmet availability through the Platform where supported, or by another Company-approved method where Platform upload is not available; and

(d) not hand over the vehicle if required helmet or helmets are missing.

5. Presentation and cleanliness

Every vehicle must be ready for customer use at pickup.

5.1 Exterior

(a) washed or reasonably clean within 48 hours before pickup;

(b) free of significant mud, oil, sand, bird droppings, tree sap, or road grime;

(d) no previous customer's personal items visible.

5.2 Seat, storage, and touchpoints

(a) seat must be reasonably clean and dry;

(b) handles, controls, mirrors, and storage areas must be wiped or reasonably clean;

(d) storage box, if included, must be empty unless items are disclosed in the listing.

5.3 Fuel or charge

(a) fuel or charge level must match the listing policy;

(b) fuel gauge or charge level must be photographed at pickup through the Platform where supported, or by another Company-approved method where Platform upload is not available; and

6. Documentation and listing accuracy

6.1 Listing content

Listings must accurately state:

(a) make, model, year, engine or motor type, transmission, fuel or charging type, and vehicle category;

(b) seating and passenger rules;

(d) pickup and return location;

(e) fuel or charge policy;

(f) mileage or kilometre limits;

(g) geographic restrictions;

(h) helmet availability;

(i) any tracker, dashcam, immobiliser, anti-theft device, telematics device, audio/video recording device, AirTag, or similar monitoring technology; and

(j) any pre-existing damage, limitations, or vehicle-specific rules.

6.2 Photographs

Listing photographs must:

(a) show the actual vehicle, not a stock image;

(b) be current, ordinarily taken within the previous 90 days;

(d) be clear and taken in reasonable lighting; and

(e) not misrepresent the vehicle's condition.

6.3 Restrictions

Any restrictions must be clearly stated before booking, including:

(a) no off-road use;

(b) no beach use;

(d) passenger restrictions;

(e) minimum age or experience requirements;

(f) fuel or charging restrictions;

(g) parking or return restrictions; and

(h) local permit or licence warnings where applicable.

6.4 Pricing

The Agreed Rate between the Company and Host is confidential and is not the customer-facing price. The customer-facing price is set by the Company.

7. Prohibited Host conduct

The Host must not:

(a) request, accept, collect, or facilitate cash, bank transfer, wallet transfer, card payment, deposit, passport deposit, cleaning fee, repair fee, fine, or any other charge outside the Platform;

(b) request, photograph, copy, scan, upload, store, retain, or hold a customer's passport, identity document, driving licence, International Driving Permit, local permit, payment card, or other document;

(d) pressure the customer to accept an unsafe, non-compliant, dirty, or materially different vehicle;

(e) solicit off-Platform bookings;

(f) contact the customer outside in-app chat unless the Company expressly permits another method for safety, emergency, or operational reasons;

(g) use customer data for marketing, unrelated contact, or personal purposes;

(h) conceal vehicle defects, documentation problems, or insurance gaps; or

(i) hand over a vehicle where the customer appears underage, appears intoxicated, refuses to show evidence of entitlement where reasonably required, or the Host has reason to believe the customer is not legally permitted to ride or drive.

8. Pickup and handover procedure

The Host must complete the following at every pickup.

8.1 Before the customer arrives

(a) wash or prepare the vehicle to the standard in this Document;

(b) complete the between-rental safety checks;

(d) ensure required documents are valid and available where legally required;

(e) ensure required helmet or helmets are present, clean, safe, and functional;

(f) ensure keys, access devices, storage devices, charging cable, and listed accessories are present;

(g) confirm tracker or recording disclosures are accurate; and

(h) confirm no required document has expired or become invalid.

8.2 On customer arrival

The Host must:

(a) communicate through in-app chat unless the Company expressly permits another method for safety, emergency, or operational reasons;

(b) confirm that the person collecting the vehicle appears to match the booking and Platform profile;

(c) visually inspect the customer's identity document, driving licence, International Driving Permit, local permit, or other evidence of driving entitlement where reasonably necessary;

(d) not copy, photograph, scan, upload, store, or retain the document;

(e) refuse handover and notify the Company if the customer refuses to show evidence of entitlement where reasonably necessary, appears underage, appears intoxicated, or appears not legally permitted to ride or drive;

(f) take condition photographs through the Platform where supported, or by another Company-approved method where Platform upload is not available;

(g) photograph odometer and fuel or charge level;

(h) photograph pre-existing damage;

(i) photograph helmet availability through the Platform where supported, or by another Company-approved method where Platform upload is not available;

(j) walk the customer around the vehicle and point out pre-existing damage;

(k) explain key vehicle controls, fuel or charging requirements, return rules, and safety points;

(l) confirm tracker or monitoring disclosure where applicable;

(m) provide the Company's urgent rental contact details: +44 7700 182876 and support@moto-moto.app; and

(n) complete the pickup confirmation through the Platform where supported, or by another Company-approved method where Platform upload is not available.

8.3 Pickup checklist

Before the vehicle is released, the Host must confirm:

(a) vehicle condition photos completed;

(b) odometer and fuel or charge photo completed;

(d) helmet availability photo completed through the Platform where supported, or by another Company-approved method where Platform upload is not available;

(e) customer visual identity and licence or entitlement check completed where reasonably necessary;

(f) no customer document copied, photographed, scanned, uploaded, stored, retained, or held;

(g) no off-Platform payment requested or accepted;

(h) tracker, recording, or monitoring disclosure confirmed where applicable;

(i) required helmet or helmets present; and

(j) vehicle is safe and ready for rental.

Company-approved alternative evidence methods must not be used to copy, photograph, scan, store, or retain customer passports, identity documents, driving licences, International Driving Permits, payment cards, or other customer documents.

9. Tracking, monitoring, dashcams, and recording devices

9.1. Any GPS tracker, AirTag, dashcam, immobiliser, telematics unit, anti-theft device, audio/video recording device, or similar monitoring technology installed in or on the vehicle must be disclosed to the Company and customer before rental.

9.2. Hidden tracking and undisclosed recording are prohibited.

9.3. The Host must not use tracking or monitoring data to follow, harass, intimidate, contact, or monitor a customer outside legitimate purposes such as vehicle security, recovery, legal compliance, safety, or dispute resolution.

9.4. Any recording device must comply with applicable law. Interior audio or video recording of customers is prohibited unless expressly approved by the Company and lawful in the relevant jurisdiction.

9.5. Breach of this Section is a serious breach and may result in immediate listing suspension or account termination.

10. During the rental

The Host must:

(a) remain reasonably reachable through the Platform or approved operational channels during waking hours in the Host's timezone;

(b) use in-app chat for customer communication unless another method is expressly permitted by the Company for safety, emergency, or operational reasons;

(c) not contact the customer for marketing, off-Platform booking, payment, deposit, document retention, or unrelated purposes;

(d) not retrieve or attempt to retrieve the vehicle before the booked return time without Company authorisation, except in a genuine emergency;

(e) immediately notify the Company of any safety, police, regulator, theft, accident, customer misconduct, or recovery issue; and

(f) comply with all instructions reasonably issued by the Company to protect safety, evidence, customers, Hosts, and Platform integrity.

11. Return inspection

11.1 Walk-around

At return, the Host must:

(a) meet the customer at the agreed location where applicable;

(b) take return photographs through the Platform where supported, or by another Company-approved method where Platform upload is not available, matching the pickup set: front, rear, both sides, dashboard or controls, odometer, fuel or charge level, storage area where relevant, and any new damage;

(d) note fuel or charge level;

(e) document any missing accessories, helmets, keys, or access devices; and

(f) complete the return confirmation through the Platform where supported, or by another Company-approved method where Platform upload is not available.

11.2 Damage or issue identified

If damage, loss, excessive dirtiness, missing equipment, or other issue is identified, the Host must:

(a) document the issue in the Platform within the reporting window stated in the Host Service Agreement;

(b) provide clear photographs and written description;

(d) provide reasonable estimates, invoices, or third-party evidence where relevant; and

(e) cooperate with the Company's dispute and evidence process.

11.3 If the customer does not appear for return

The Host must:

(a) wait 30 minutes beyond the scheduled return time unless the Company instructs otherwise;

(b) attempt contact through Platform messaging;

(d) not independently locate, follow, confront, or recover the vehicle without Company authorisation, except where required by immediate safety or legal necessity; and

(e) preserve all evidence of communications and timing.

12. Maintenance standards

12.1 Scheduled maintenance

The Host must:

(a) follow manufacturer maintenance schedules;

(b) keep records of service, repairs, part replacements, tyres, brakes, battery, and safety-critical work;

(d) provide maintenance records to the Company within 7 days of request.

12.2 Between-rental checks

Before every rental, the Host must confirm:

(a) no unsafe warning lights or fault indicators;

(b) tyres safe and correctly inflated;

(d) lights and indicators functioning;

(e) mirrors secure;

(f) horn functioning;

(g) no new damage since the previous rental;

(h) no leaks or unsafe mechanical symptoms;

(i) required helmet or helmets present and safe; and

(j) required documents valid.

12.3 Post-incident checks

After any accident, fall, hard impact, theft attempt, serious complaint, or reported malfunction, the Host must:

(a) suspend the listing;

(b) notify the Company;

(d) not relist until the vehicle is safe and roadworthy; and

(e) provide evidence of repair or roadworthiness on request.

13. Prohibited vehicles

The following may not be listed:

(a) vehicles without valid registration required by law;

(b) vehicles without insurance required by law;

(d) vehicles with structural damage affecting safety;

(e) vehicles subject to restrictions that prohibit rental or commercial use;

(f) vehicles with tampered odometers;

(g) vehicles modified in a way that compromises safety or violates local law;

(h) track-only or racing vehicles;

(i) vehicles with non-standard or uncertified safety equipment;

(j) vehicles the Host is not authorised to rent or make available; and

(k) any vehicle the Company reasonably considers unsafe, unlawful, misleading, unsuitable, or high-risk.

14. Quality monitoring and inspections

14.1 Customer ratings and complaints

The Company may review listings based on customer ratings, complaints, late handovers, cancellations, damage patterns, safety concerns, disputes, chargebacks, or suspected non-compliance.

14.2 Listing review

The Company may request updated photographs, videos, documents, inspection evidence, maintenance records, or proof of local compliance at any time.

14.3 Inspection

The Company may request an in-person, video, or document-based inspection of any listed vehicle. Failure to cooperate may result in suspension.

14.4 Immediate suspension

The Company may immediately suspend a listing where it reasonably believes there is a safety, documentation, insurance, fraud, legal, customer protection, or Platform integrity concern.

15. Responding to customer concerns at pickup

If a customer refuses handover or raises a concern about vehicle condition, safety, helmets, documents, tracker disclosure, or legal riding entitlement:

(a) do not argue, pressure, or intimidate the customer;

(b) photograph the vehicle and relevant items thoroughly;

(d) do not request off-Platform payment, document deposit, or waiver; and

(e) follow Company instructions on cancellation, substitution, refund, or further review.

If the Company determines that the customer's concern was justified, the Host may be responsible for resulting operational costs, refunds, replacement arrangements, or losses as set out in the Host Service Agreement.

16. Updates to this Document

16.1. The Company may update this Document by publishing the updated version at https://moto-moto.app/legal/vehicle-standards and notifying Hosts where required by the Host Service Agreement or applicable law.

16.2. Where an update is required by law, safety, regulatory direction, insurance requirement, fraud prevention, Platform integrity, or urgent operational need, it may take effect on shorter notice where permitted by law.

16.3. Hosts are responsible for complying with the current version that applies to their listing and rentals.

17. Contact

Host support: support@moto-moto.app

Compliance and legal queries: legal@moto-moto.app

Urgent rental issues: +44 7700 182876 and support@moto-moto.app

Security: security@moto-moto.app

Registered office: PALMBAY SOFTWARE LTD, 20 Wenlock Road, London, N1 7GU, England

18. Host acknowledgment checklist

Before your first listing goes live, and each time the Company reasonably requires reconfirmation, you confirm that:

(a) I have read and understood this Vehicle Standards Document;

(b) my vehicle meets all eligibility criteria and safety standards that apply to it;

(d) I understand I must not request cash or off-Platform payments;

(e) I understand I must not copy, photograph, scan, upload, store, retain, or hold customer documents;

(f) I understand I must visually inspect customer driving entitlement where reasonably necessary before handover;

(g) I understand I must provide approved helmet or helmets for scooter and motorcycle rentals;

(h) I understand I must disclose GPS, tracking, monitoring, dashcam, immobiliser, recording, or anti-theft devices before rental;

(i) I understand expired, invalid, missing, inconsistent, or unverifiable documents may result in listing suspension;

(j) I understand I must not hand over an unsafe or non-compliant vehicle;

(k) I understand I must keep evidence of pickup, return, helmet availability, and vehicle condition through the Platform where supported, or by another Company-approved method where Platform upload is not available; and

(l) I understand failure to meet these standards may result in suspension, removal, account restriction, or termination.

END OF VEHICLE STANDARDS DOCUMENT