Host Service Agreement — MotoMoto App

1. Introduction

1.1. This Host Service Agreement ("Agreement") governs the relationship between PALMBAY SOFTWARE LTD, a company registered in England and Wales under company number 16380280, with its registered office at 20 Wenlock Road, London, N1 7GU, England ("Company," "we," "us") and you, the vehicle owner or authorised operator ("Host," "you"). MotoMoto App is an unregistered trading name of PALMBAY SOFTWARE LTD.

1.2. By registering as a Host on the MotoMoto App platform ("Platform"), you agree to be bound by this Agreement, the Vehicle Standards Document at https://moto-moto.app/legal/vehicle-standards, the Privacy Policy at https://moto-moto.app/legal/privacy-policy, the Acceptable Use Policy at https://moto-moto.app/legal/acceptable-use-policy, and any operational policies we publish from time to time.

1.3. This Agreement establishes you as an independent service provider to the Company. You are not an employee, worker, agent, partner, or franchisee of the Company. The Company purchases vehicle rental availability from you and resells it to customers in its own name. For each completed rental, the Company pays you the Agreed Rate (defined in Section 8) for the provision of vehicle availability.

1.4. You acknowledge that customers enter into rental contracts with the Company, not with you, and that you must not represent otherwise to any customer or third party.

1.5. At launch, the Platform may support only scooters and motorcycles in selected locations. We may add cars or other vehicle categories later. Additional requirements may apply to different vehicle categories.

2. Eligibility

2.1. To register as a Host, you must:

(a) be at least 18 years old;

(b) be the legal owner of the vehicle, or hold documented written authority from the owner to list and commercially rent or make the vehicle available for rental. Such authority must be provided to us before listing activation;

(c) ensure the vehicle is legally registered, roadworthy, and has passed all inspections required in the jurisdiction where it operates;

(d) maintain any motor vehicle insurance, third-party liability insurance, registration, inspection, permit, or licence required by local law for the vehicle and for your rental activity;

(e) where rental-specific, commercial, or peer-to-peer insurance is available or required, maintain such insurance and provide evidence to us on request;

(f) hold all permits, licences, registrations, and tax numbers required to operate a vehicle rental activity in your jurisdiction, including NPWP for Indonesian Hosts where applicable;

(g) comply with all applicable local, national, and international laws;

(h) not be listed on any applicable sanctions list, including UK, US, EU, or UN sanctions lists; and

(i) not be the subject of any outstanding criminal charge, conviction, restriction, or legal prohibition that materially affects your ability to operate a vehicle rental activity.

2.2. Providing false or misleading information about your eligibility is a material breach of this Agreement and may result in immediate suspension, termination, withholding of pending payouts where legally permitted, recovery of losses, and reporting to relevant authorities.

2.3. You must notify us within 7 days, or sooner where reasonably practicable, of any change to your eligibility status, including expiry or cancellation of insurance, change of vehicle ownership, loss of required permits, criminal charge or conviction, sanctions listing, safety issue, or document expiry.

2.4. We may refuse, suspend, or terminate Host access where we reasonably believe that onboarding or continued listing would create safety, legal, fraud, sanctions, insurance, documentation, tax, operational, or reputational risk.

3. The relationship

3.1 Company as Merchant of Record

3.1.1. The Company markets, prices, and sells vehicle rental services to customers in its own name. Customers enter into rental agreements with the Company, not with you. The Company's or MotoMoto App's name may appear on customer payment statements, invoices, and receipts.

3.2 Your role

3.2.1. You are an independent service provider who makes vehicles available through the Platform for the Company to rent to its customers. You are not a party to the rental contract between the Company and the customer. You must not represent to any customer or third party that they are renting directly from you.

3.3 Company's step-in and substitution rights

3.3.1. To fulfil its contractual obligations to customers, the Company reserves the right, at its discretion and without prior consent from the Host:

(a) to substitute the booked vehicle with a comparable vehicle from another Host if the original vehicle becomes unavailable, unsafe, or non-compliant;

(b) to reassign a booking to another Host where the original Host fails to confirm availability within the required timeframe;

(c) to intervene directly in the fulfilment of any rental where necessary to protect customer safety, meet legal obligations, prevent fraud, resolve a dispute, or preserve Platform integrity; and

(d) to arrange alternative transport, refund, support, or recovery steps where the Host's failure to perform causes customer disruption, subject to Section 9.

3.3.2. The Host acknowledges that these rights are essential to the Company's role as Merchant of Record and legal seller of the rental service.

3.4 No exclusivity

3.4.1. This Agreement is non-exclusive. You may list vehicles on other platforms, provided that:

(a) doing so does not conflict with confirmed bookings on this Platform;

(b) availability shown on the Platform is accurate at all times; and

3.5 No employment relationship

3.5.1. Nothing in this Agreement creates an employment, worker, agency, partnership, franchise, or joint venture relationship. You are responsible for your own tax, insurance, staff, equipment, and regulatory obligations.

3.5.2. The Company does not provide you with tools, uniforms, office space, or set your working hours beyond the specific booking schedule you accept.

3.6 Independence of business operations

3.6.1. The Host operates its vehicle rental activity independently. The Host does not act on behalf of the Company, does not conclude contracts in the Company's name, and has no authority to bind the Company to any obligation.

3.6.2. The Host shall not:

(a) represent itself as a Company agent, employee, representative, office, or branch;

(b) use the Company's name, trademarks, or branding except as expressly permitted by the Company in writing;

(d) hold out any premises, vehicle, or equipment as a Company establishment.

3.6.3. The Host shall promptly notify the Company if any tax authority, regulator, insurer, customer, or other party asserts that the Host is acting as an agent, establishment, representative, or branch of the Company.

3.6.4. The Host indemnifies the Company against any tax, penalty, interest, or enforcement action arising from the Host's breach of this Section 3.6, including any determination that the Host's activity gives rise to a permanent establishment of the Company where the breach contributed to that determination.

4. Listing your vehicle

4.1 Listing requirements

4.1.1. Your listing must include accurate and complete information about the vehicle, including make, model, year, engine or motor type, number of seats, transmission type where applicable, specifications, current photographs of the actual vehicle, availability calendar, pickup and return locations, vehicle rules, fuel policy, mileage limits, and restrictions.

4.1.2. All photographs must show the current condition of the vehicle and be taken within the preceding 90 days. Listings must not contain misleading information, stock photos, hidden defects, undisclosed restrictions, or content that violates applicable law.

4.1.3. At launch, listings are expected to relate to scooters and motorcycles unless we expressly approve another vehicle category.

4.2 Pricing — Agreed Rate

4.2.1. You may propose a base rental amount for your vehicle. The Company may accept, reject, or adjust that amount before confirming the Agreed Rate.

4.2.2. The Agreed Rate is the amount the Company agrees to pay you for a completed rental period. It is not the customer-facing price.

4.2.3. The Agreed Rate will be set out in writing, including electronically, and confirmed before the listing goes live or before a booking is accepted. Any change to the Agreed Rate applies only to bookings confirmed after the change.

4.2.4. The Company independently sets the customer-facing price at its sole discretion. The customer-facing price may include the Agreed Rate, service fees, platform margin, taxes, risk adjustments, delivery fees, or other amounts. You have no entitlement to any portion of the customer-facing price beyond the Agreed Rate.

4.3 Listing approval and monitoring

4.3.1. All listings are subject to our review and approval before going live.

4.3.2. We may reject, suspend, or remove any listing at our discretion, including for quality, safety, legal compliance, documentation, insurance, market conditions, customer complaints, fraud risk, or reputational reasons.

4.3.3. We may conduct periodic reviews of listings and request updated documentation, photographs, inspection records, maintenance records, insurance documents, or other information. Failure to respond within 14 days, or sooner where urgent, may result in listing suspension.

4.4 Onboarding verification

4.4.1. Before your listing goes live, we may verify:

(a) your identity;

(b) vehicle ownership or authority documentation;

(d) current vehicle registration and inspection certificate;

(e) required permits and licences;

(f) tax identification number, including NPWP where applicable;

(g) sanctions, fraud, and financial crime screening; and

(h) vehicle photographs and listing accuracy.

4.4.2. Failure to provide satisfactory documentation will prevent listing activation or may result in suspension.

5. Your obligations — vehicle

5.1. The Host warrants, represents, and undertakes that at all times during which the vehicle is listed on the Platform and throughout every rental period:

(a) Ownership and authority: the Host is the legal owner or holds valid, documented authority from the owner to make the vehicle available for rental. The vehicle is not stolen, impounded, or subject to any undisclosed finance agreement, lien, encumbrance, or restriction that would prohibit or restrict rental;

(b) Roadworthiness: the vehicle is mechanically sound, safe, and fit for use on public roads. All scheduled maintenance is current according to manufacturer recommendations. All safety-critical systems, including brakes, steering, lights, indicators, tyres, mirrors, horn, suspension, drivetrain, and other required equipment, are fully functional;

(c) Registration and inspection: the vehicle holds valid registration and has passed all compulsory inspections or certifications required by local law, including STNK and KIR where applicable in Indonesia;

(d) Insurance and legal requirements: the Host maintains any motor vehicle insurance, third-party liability insurance, registration, inspection, permit, or licence required by local law for the vehicle and for the Host's rental activity;

(e) Scooter and motorcycle helmets: for scooter and motorcycle rentals, the Host must provide approved helmet(s). One approved helmet is required for rider-only rentals. If a passenger is permitted, the Host must provide two approved helmets: one for the rider and one for the passenger. Helmets must be SNI, ECE, DOT, or otherwise Company-approved, undamaged, reasonably clean, functioning, and available at pickup;

(f) Vehicle condition: the vehicle is clean, fuelled or charged to the level stated in the listing, free from personal belongings, and matches the description and photographs in the listing at the start of each rental;

(g) Recalls: the vehicle is not subject to any unresolved safety recall. If a recall is issued during a listing period, the Host must immediately suspend the listing, notify the Company, and resolve the recall before relisting;

(h) No restrictions: the vehicle is free from legal restrictions, impoundment orders, finance restrictions, or any condition that would prevent it being used for rental;

(i) Documentation: the Host will maintain and, upon request within 7 days or sooner where urgent, provide copies of registration documents, insurance policies, inspection certificates, permits, maintenance records, and ownership or authority documents; and

(j) Standards compliance: the vehicle meets the Vehicle Standards Document at https://moto-moto.app/legal/vehicle-standards at all times.

5.2. Breach of any warranty in Section 5.1 is a material breach of this Agreement.

6. Your obligations — operations

6.1. You agree to comply with the following operational obligations:

(a) Availability: make the vehicle available at the confirmed time and location for each booking. If you cannot fulfil a confirmed booking, notify us as soon as possible and no later than 12 hours before the scheduled pickup where reasonably practicable;

(b) Handover: conduct a thorough walk-around inspection of the vehicle with the customer at both pickup and return. Take timestamped photographs through the Platform where available, including all sides of the vehicle, dashboard or odometer, fuel or charge level, helmet where provided, and any pre-existing damage;

(c) Reachability: be reasonably contactable through the Platform during the rental period for emergencies and operational matters. Response time should not exceed 2 hours during waking hours in your timezone unless circumstances make this impracticable;

(d) Damage reporting: report any damage through the Platform within 48 hours of vehicle return, supported by timestamped return photographs, comparison with pickup photographs, written description, and repair estimate from a reputable mechanic where required;

(e) Professionalism: interact with customers respectfully and professionally. Discrimination, harassment, threats, intimidation, or abusive conduct are material breaches;

(f) No circumvention: do not solicit, encourage, or facilitate any customer to transact outside the Platform;

(g) Cleanliness and standards: ensure the vehicle meets the Vehicle Standards Document at pickup and throughout each listing period; and

(h) Incident reporting: report to the Company within 24 hours any incident involving the vehicle during a rental period, including accidents, customer complaints received directly, theft, vandalism, safety issues, police involvement, or regulatory enforcement action.

6.2 Cash and off-Platform payments

6.2.1. You must not request, accept, collect, or facilitate any payment from a customer outside the Platform, including cash, bank transfer, card payment, wallet transfer, deposit, passport deposit, cleaning fee, delivery fee, repair fee, fine, or any other charge.

6.2.2. All customer payments and customer charges must be processed through the Platform unless we expressly authorise otherwise in writing.

6.2.3. Any attempt to collect off-Platform payment is a material breach of this Agreement and may result in listing suspension, account termination, payout hold, and recovery of losses.

6.3 Passport, ID, licence, and card handling

6.3.1. You must not request, collect, photograph, copy, scan, upload, store, retain, or hold a customer's passport, identity document, driving licence, International Driving Permit, local permit, payment card, or other document as security, deposit, leverage, collateral, or for any off-Platform purpose.

6.3.2. You may visually inspect a customer's identity document, driving licence, International Driving Permit, local permit, or other evidence of driving entitlement at pickup only where reasonably necessary to confirm the customer's identity or apparent legal riding or driving entitlement.

6.3.3. Before handing over a vehicle, you must visually inspect the customer's driving licence, International Driving Permit, local permit, or other evidence of driving entitlement where reasonably necessary to confirm apparent eligibility for the vehicle and location.

6.3.4. You must not photograph, copy, scan, upload, store, share, retain, or hold the document unless required by law and expressly approved by the Company.

6.3.5. You must not hand over the vehicle if the customer refuses to show reasonably requested evidence of identity or driving entitlement, appears underage, appears intoxicated, appears unable to ride or drive safely, or you have reason to believe the customer is not legally permitted to ride or drive the vehicle.

6.3.6. If you refuse handover under this section, you must notify the Company immediately through the Platform or support@moto-moto.app and provide a factual explanation. You must not request any off-Platform payment or private settlement.

6.3.7. Breach of this section is a material breach and may result in immediate listing suspension, payout hold, or account termination.

6.4 In-app chat only

6.4.1. You must communicate with customers through the Platform's in-app chat unless the Company expressly permits another communication method for safety, emergency, or operational reasons.

6.4.2. You must not use customer contact details to solicit off-Platform bookings, request payment, request deposits, request documents, market your own services, or contact the customer after the rental except through the Platform or as expressly authorised by the Company.

6.5 GPS, trackers, dashcams, and monitoring devices

6.5.1. You must disclose to the Company and to the customer before rental start any GPS tracker, telematics device, immobiliser, dashcam, AirTag, anti-theft device, audio/video recording device, or similar tracking or monitoring technology installed in or on the vehicle.

6.5.2. You must not use any hidden or undisclosed tracking or monitoring device.

6.5.3. You must not use tracking or monitoring data to follow, harass, intimidate, contact, or monitor a customer outside legitimate purposes such as vehicle security, recovery, legal compliance, safety, or dispute resolution.

6.5.4. Undisclosed tracking, undisclosed recording, or misuse of tracking data is a material breach of this Agreement.

6.6 Scooter and motorcycle helmet obligations

6.6.1. For scooter and motorcycle rentals, you must provide approved helmet(s) at pickup.

6.6.2. One approved helmet is required for rider-only rentals. If the listing permits a passenger, you must provide two approved helmets: one for the rider and one for the passenger.

6.6.3. Each helmet must be SNI, ECE, DOT, or otherwise Company-approved, undamaged, reasonably clean, functioning, and available at pickup.

6.6.4. You must not hand over a scooter or motorcycle without the required helmet(s).

6.6.5. You must record helmet availability during pickup where the Platform makes this feature available.

6.7 Vehicle documentation and expiry blocking

6.7.1. You must ensure that all required registration, inspection, insurance, permit, licence, and ownership or authority documents remain valid throughout any listing period and throughout each rental.

6.7.2. If any required document expires, is cancelled, becomes invalid, or is no longer sufficient for the vehicle to be legally rented or used, you must immediately pause the listing and notify us.

6.7.3. We may automatically suspend or remove any listing where required documentation is missing, expired, inconsistent, unverifiable, or insufficient.

6.8 Host cancellation consequences

6.8.1. If you cancel a confirmed booking, the following consequences may apply unless the cancellation is caused by a Force Majeure Event or a documented emergency notified to us as soon as reasonably possible:

(a) First cancellation in any 6-month period: warning.

(b) Second cancellation in any 6-month period: deduction of EUR 15 equivalent.

(d) Fourth cancellation in any 6-month period: listing suspension for 30 days and account review.

(e) Cancellation within 12 hours before pickup: we may deduct documented customer relocation, refund, or support costs caused by the cancellation.

(f) No-show at pickup: material breach, payout hold, and possible account termination.

6.8.2. Deductions are intended to compensate the Company for documented operational costs, customer support, refunds, replacement arrangements, and platform disruption. They are not intended as penalties.

7. Your obligations — tax and legal compliance

7.1. Income tax. Payments you receive from the Company may constitute taxable income in your jurisdiction. You are solely responsible for declaring income and paying all applicable taxes, including Indonesian income tax where applicable.

7.2. Tax registration. You are responsible for registering with relevant tax authorities, obtaining and maintaining valid tax numbers such as NPWP where applicable, and maintaining valid tax registrations as required by law.

7.3. PPN / VAT. If your activities require you to register as a taxable entrepreneur, VAT, PPN, or similar indirect tax registrant, you are solely responsible for doing so and must notify us within 14 days of becoming so registered.

7.4. Regional and local taxes. You are responsible for all regional taxes, local taxes, levies, retributions, permits, and fees imposed on vehicle rental activities in your jurisdiction.

7.5. Withholding tax.

(a) The Company's current position is that, as a UK-resident entity without a permanent establishment in Indonesia, payments to the Host for vehicle availability generally are not subject to UK withholding tax at source, and local income tax obligations on those payments rest with the Host.

(b) The Host acknowledges that tax treatment may change and that the Company may become obliged to withhold tax under Indonesian domestic law, the UK-Indonesia Double Taxation Agreement, or any other applicable regime.

(c) If withholding becomes required, the Company may deduct at the rate determined by applicable law and advice, provide the Host with a withholding certificate or equivalent documentation where available, and will not gross up the payment unless expressly agreed in writing.

(d) The Agreed Rate is inclusive of any withholding tax risk.

(e) The Host is solely responsible for claiming any treaty relief, tax credit, or refund available under applicable law.

7.6. Tax information. You agree to provide any tax identification numbers, certificates of tax residence, or other documentation we reasonably request for tax reporting or compliance purposes within 14 days of the request. Failure to provide requested documentation may result in increased withholding, payout hold, or listing suspension.

7.7. Anti-money laundering. You will cooperate fully with any identity verification, source of funds checks, sanctions checks, or KYC/AML procedures the Company requires.

7.8. General legal compliance. You are solely responsible for compliance with all laws and regulations applicable to your activities under this Agreement, including vehicle safety standards, environmental regulations, consumer protection laws, employment laws if you engage staff, fire safety, data protection laws, licensing, permit requirements, and local rental rules.

8. Payments and payouts

8.1 Payment collection

8.1.1. All customer payments are collected by the Company through Stripe. The Company is the merchant of record and the seller of the rental service. The customer's payment is the Company's revenue.

8.1.2. You must not request, accept, or facilitate direct payments from customers. Any direct payment received must be reported to the Company immediately and remitted within 7 days unless we direct otherwise in writing.

8.2 Agreed Rate and commercial risk

8.2.1. For each completed rental, the Company will pay you the Agreed Rate as set out in your listing arrangement confirmed in writing. The Agreed Rate is the full amount payable by the Company to you for the provision of vehicle availability for that rental, before applicable deductions and withholding tax.

8.2.2. The Company bears commercial risk for customer payment events arising from factors outside the Host's control, including customer fraud that Stripe fails to detect, chargebacks unrelated to vehicle condition or Host conduct, currency fluctuations between booking and payout, Stripe failure, and customer insolvency, except to the extent otherwise permitted by this Agreement.

8.2.3. The Company does not bear commercial risk for, and may recover from the Host, losses arising from or contributed to by:

(a) vehicle defect, mechanical failure, or non-roadworthy condition;

(b) Host cancellation or no-show;

(d) Host breach of Section 5 or Section 6;

(e) Host failure to maintain legally required insurance, registration, inspection, permits, or licences;

(f) Host negligence in handover or inspection;

(g) off-Platform payments or document retention; or

(h) any chargeback or customer dispute that is substantiated and relates to Host conduct or vehicle condition.

8.2.4. Where causation is mixed, deductions will be apportioned in good faith by reference to the primary cause, with itemised reasoning provided.

8.3 Payout schedule

8.3.1. Standard payouts are initiated within 7 business days after the completed rental, return inspection, and confirmation that no damage claim, dispute, chargeback risk, documentation issue, or compliance review is pending.

8.3.2. For new Hosts, high-risk Hosts, unusual bookings, or bookings subject to manual review, payouts may be delayed for up to 14 business days or longer where reasonably necessary to investigate fraud, damage, chargeback risk, sanctions risk, or legal compliance issues.

8.3.3. Where a dispute exists, the portion of the Agreed Rate not subject to the dispute may be paid on schedule, and the disputed portion may be held pending resolution.

8.4 Payout method and currency

8.4.1. Payouts are made through Wise or another provider we may notify to you.

8.4.2. Payouts to Indonesian Hosts are generally made in Indonesian Rupiah to the bank account registered on the Platform unless another currency or method is expressly agreed.

8.4.3. Currency conversion is performed at the payout provider's prevailing rate at the time of transfer, subject to provider fees and availability.

8.4.4. The Company will cover ordinary fees for one scheduled monthly payout. If you request more frequent payouts, you may be responsible for additional transfer or conversion fees charged by Wise or other payout providers.

8.5 Minimum payout

8.5.1. The minimum payout threshold is IDR 750,000 or EUR 50 equivalent. Amounts below this threshold may be carried forward to the next payout cycle.

8.5.2. If your account is terminated, any remaining balance below the threshold will be paid out within 30 days of termination, subject to deductions, compliance holds, unresolved disputes, sanctions, fraud review, or legal restrictions.

8.6 Risk-based reserve and risk holds

8.6.1. We may apply a risk-based reserve to payouts where reasonably necessary to manage chargebacks, damage disputes, fraud risk, fines, claims, customer complaints, or compliance issues.

8.6.2. For new or higher-risk Hosts, we may hold up to 10% of payouts for up to 60 days.

8.6.3. For elevated risk cases, including repeated disputes, chargebacks, serious complaints, suspected fraud, or compliance concerns, we may hold up to 15% of payouts for up to 90 days.

8.6.4. We will release reserved amounts when the relevant risk period has passed and no unresolved claim, dispute, chargeback, or compliance issue remains.

8.6.5. Where the Company identifies indicators of fraud, dispute risk, regulatory concern, sanctions risk, document invalidity, or potential breach, the Company may delay all or part of a payout pending investigation. We will use reasonable efforts to resolve investigations promptly.

8.7 Deductions

8.7.1. The Company may deduct from your payout:

(a) refunds issued to customers as a direct result of your cancellation, breach, no-show, vehicle issue, or listing inaccuracy;

(b) damage repair costs the Company has paid or credited to the customer as a result of pre-existing vehicle defects or Host negligence;

(d) taxes the Company is legally required to withhold;

(e) amounts owed under dispute resolution outcomes;

(f) cancellation consequences under Section 6.8; and

(g) any other sums you owe the Company under a specific provision of this Agreement.

8.7.2. We will provide an itemised statement for deductions where reasonably practicable.

8.7.3. If deductions exceed the payout due, the remaining balance is a debt owed by you to the Company, payable within 30 days of demand. If unpaid, we may suspend your account, set off future payouts, and recover reasonable collection costs where permitted by law.

9. Indemnification

9.1. You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, contractors, and agents from and against claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising from or related to:

(a) any breach of this Agreement by you;

(b) the condition, safety, legality, roadworthiness, insurance, or documentation of your vehicle;

(c) any accident, injury, death, or property damage involving your vehicle during a rental period, to the extent caused by or contributed to by vehicle defects, your negligence, your breach, or your failure to comply with law;

(d) your failure to maintain legally required insurance, permits, licences, registrations, or inspections;

(e) your failure to comply with tax obligations;

(f) any misrepresentation in your listing, registration, documents, or communications;

(g) your violation of applicable law;

(h) any claim by a vehicle owner that you lacked authority to list the vehicle;

(i) any claim by a customer arising from your handover, return inspection, conduct, off-Platform communication, document handling, or tracking device misuse; and

(j) any determination that your activity gives rise to a permanent establishment or tax presence of the Company where your breach contributed to that determination.

9.2. This indemnification obligation survives termination of this Agreement for 6 years or longer where required by law.

9.3. The Company will:

(a) notify you promptly of any claim for which it seeks indemnification;

(b) give you reasonable opportunity to participate in the defence at your expense; and

(c) not settle any claim without your consent where the settlement imposes a direct payment obligation on you, such consent not to be unreasonably withheld or delayed.

10. Insurance

10.1 Your obligation

10.1.1. You must maintain any motor vehicle insurance, third-party liability insurance, registration, inspection, permit, or licence required by local law for the vehicle and for your rental activity.

10.1.2. Where rental-specific, commercial, or peer-to-peer insurance is available or required, you must maintain such insurance and provide evidence to us on request.

10.1.3. We may request and review insurance documents, but our review does not guarantee that any insurance policy will respond to a claim. You remain responsible for ensuring that your vehicle is legally and appropriately insured for its use.

10.1.4. If your insurance does not cover a loss, claim, accident, injury, theft, damage, or third-party claim involving your vehicle, you remain responsible to the fullest extent permitted by law and must indemnify the Company as set out in this Agreement.

10.2 Proof and verification

10.2.1. You must provide insurance documents upon registration where required by us or by law.

10.2.2. You must provide updated proof of insurance upon renewal and whenever requested.

10.2.3. We may seek to verify insurance documents with insurers, brokers, or authorities where lawful and reasonably necessary.

10.2.4. We may suspend your listing immediately if we have reason to believe your insurance is missing, expired, inadequate, invalid, inconsistent, unverifiable, or insufficient for the vehicle or activity.

10.3 Claims

10.3.1. In the event of an accident, damage claim, theft, injury, or third-party claim:

(a) you are responsible for notifying your insurer within the timeframe required by your policy;

(b) you must cooperate with the Company, customer, insurer, authorities, and claims handlers where reasonably required;

(c) the Company may provide information reasonably necessary for claims handling, legal compliance, or dispute resolution; and

(d) the Company assumes no responsibility for the outcome of your insurance claim unless expressly required by law.

10.4 No Company insurance

10.4.1. The Company does not provide platform-provided motor insurance, personal accident insurance, travel insurance, third-party liability insurance, or coverage for Host vehicles at launch unless expressly stated for a specific booking.

10.4.2. The Company does not guarantee that damage caused by a customer will be fully recovered. This is a commercial risk you accept by listing your vehicle.

10.5 Insurance gap liability

10.5.1. If your insurance does not cover a loss that occurs during a rental, whether due to policy exclusion, lapse, inadequate coverage, misrepresentation, late notification, or any other reason, you are responsible for the loss to the fullest extent permitted by law and must indemnify the Company under Section 9.

10.6 No Company Rental Coverage Programme at launch

10.6.1. The Company does not offer a Company Rental Coverage Programme at launch.

10.6.2. If we introduce any optional coverage, waiver, or insurance-related programme in the future, it will be subject to separate terms and legal review.

11. Force majeure

11.1. Neither party shall be liable for failure to perform due to events beyond reasonable control, including natural disasters, volcanic eruptions, pandemics, government restrictions, war, civil unrest, extreme weather, infrastructure failure, local transport disruption, or platform outage caused by factors outside reasonable control ("Force Majeure Event").

11.2. The affected party must notify the other as soon as practicable and take reasonable steps to mitigate the impact.

11.3. If a Force Majeure Event prevents a rental from taking place, neither party will owe the other compensation beyond refund of any amounts already paid for that rental, unless required by applicable law.

12. Intellectual property

12.1. By uploading content to the Platform, including photographs, descriptions, listing text, messages, and documents, you grant the Company a non-exclusive, worldwide, royalty-free, sublicensable licence to use, display, reproduce, modify, and distribute such content for the purpose of operating, securing, improving, and promoting the Platform.

12.2. This licence survives termination of this Agreement to the extent necessary for legal, evidential, operational, and promotional purposes, subject to the Privacy Policy.

12.3. You represent that you own or have the right to licence all content you upload, and that it does not infringe third-party rights.

12.4. You acknowledge that all Platform intellectual property, including the MotoMoto App name, logos, trademarks, software, interface design, data, and database contents, remains the exclusive property of the Company or its licensors.

12.5. You have no right to use Company intellectual property except as expressly permitted in writing.

13. Data protection

13.1. You may receive limited customer personal data in connection with a confirmed booking. At launch, customer-Host communication is handled through in-app chat. Hosts must not request, photograph, copy, store, or retain customer passports, identity documents, driving licences, payment cards, or other documents.

13.2. A Host may visually inspect a customer's identity document or driving licence at pickup only where reasonably necessary to confirm identity or legal riding or driving entitlement, but must not copy, photograph, scan, store, or share it unless required by law and expressly approved by us.

13.3. You must process customer personal data only for the purpose of fulfilling the booking and complying with this Agreement.

13.4. You must not:

(a) use customer data for marketing;

(b) contact customers outside the Platform except where expressly authorised;

(d) retain customer data after it is no longer needed for the booking; or

(e) upload customer personal documents outside the Platform.

13.5. You are responsible for complying with data protection laws applicable to your handling of customer data.

13.6. For the purposes of UK GDPR, EU GDPR, and UU PDP where applicable, the Host and the Company act as independent data controllers, not joint controllers, in relation to personal data each party processes for its own purposes.

13.7. The Company determines the purposes and means of processing personal data for operating the Platform, managing bookings, payments, compliance, safety, disputes, customer support, fraud prevention, sanctions screening, and legal obligations.

13.8. The Host determines the purposes and means of any personal data the Host processes independently for lawful handover, vehicle operation, local compliance, incident handling, and dispute handling.

13.9. Nothing in this Agreement permits the Host to process customer personal data for marketing, off-Platform solicitation, unrelated purposes, unnecessary retention, or any purpose prohibited by this Agreement.

13.10. If applicable law determines that the parties are joint controllers for a specific processing activity, each party will cooperate in good faith to document and comply with the required allocation of responsibilities for that activity.

13.11. You must notify us immediately at privacy@moto-moto.app and security@moto-moto.app if customer personal data is lost, disclosed, copied, misused, accessed without authorisation, or otherwise compromised.

13.12. Our processing of Host personal data is described in the Privacy Policy at https://moto-moto.app/legal/privacy-policy.

14. Limitation of liability

14.1. Nothing in this Agreement excludes or limits liability for:

(a) death or personal injury caused by negligence;

(b) fraud or fraudulent misrepresentation;

(d) breach of confidentiality or data protection obligations where liability cannot be limited by law; or

(e) any liability that cannot be excluded or limited under applicable law.

14.2. Subject to Section 14.1, the Company's aggregate liability to the Host under or in connection with this Agreement shall not exceed the total Agreed Rate paid or payable to the Host in the 6 months preceding the event giving rise to the claim.

14.3. Subject to Section 14.1, the Company is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profit, loss of business, loss of goodwill, loss of expected rental income, or loss of opportunity.

14.4. The Company is not liable for losses caused by customer conduct, vehicle defects, insurance denial, regulatory action, platform suspension for legitimate reasons, or Host non-compliance, except to the extent caused by the Company's breach of this Agreement or negligence.

15. Termination

15.1 By you

15.1.1. You may terminate this Agreement by closing your Host account or giving written notice to support@moto-moto.app.

15.1.2. You remain responsible for confirmed bookings unless we agree to cancel or reassign them.

15.2 By us — immediate

15.2.1. We may suspend or terminate this Agreement immediately if:

(a) you materially breach this Agreement;

(b) your vehicle is unsafe, illegal, uninsured where insurance is required, or non-compliant;

(d) you request, hold, copy, photograph, or retain customer documents contrary to this Agreement;

(e) you use hidden or undisclosed tracking or monitoring devices;

(f) you commit fraud, misrepresentation, harassment, discrimination, violence, or illegal conduct;

(g) you are listed on a sanctions list or create financial crime risk;

(h) required documents are missing, expired, unverifiable, inconsistent, or insufficient;

(i) a regulator, insurer, authority, or law enforcement body requires or justifies suspension; or

(j) continuing the relationship would create unacceptable safety, legal, fraud, insurance, regulatory, or reputational risk.

15.3 By us — with notice

15.3.1. We may terminate this Agreement for convenience by giving 30 days' written notice.

15.3.2. We may suspend or remove individual listings without terminating the Agreement.

15.4 Effect of termination

15.4.1. On termination:

(a) your listings will be removed or deactivated;

(b) pending bookings may be completed, cancelled, refunded, or reassigned at our discretion;

(c) outstanding payouts will be paid subject to deductions, reserves, disputes, sanctions, fraud review, chargeback risk, and legal restrictions; and

(d) you must stop using Company intellectual property and customer data.

15.5 Survival

15.5.1. Sections relating to payments, deductions, tax, insurance, indemnification, data protection, intellectual property, limitation of liability, dispute resolution, and any accrued obligations survive termination.

15.6 Host exit data

15.6.1. On termination by either party, the Host may request, within 30 days of termination, a copy of the Host's own listing data, booking history, and payout statements.

15.6.2. The Company will provide this data in a machine-readable format within 21 days of the request where reasonably practicable.

15.6.3. The Company is not obliged to provide customer personal data, Company-generated data, fraud scores, internal notes, ratings calibration, or data whose disclosure would breach data protection law, confidentiality, security, legal privilege, or third-party rights.

15.6.4. The Company retains copies of Host data for the retention periods set out in the Privacy Policy, notwithstanding Host termination.

16. Dispute resolution

16.1. Any dispute arising from this Agreement shall first be addressed through good-faith negotiation between the parties for a period of 30 days from written notification of the dispute.

16.2. If unresolved after 30 days, the dispute shall be referred to and finally resolved by arbitration under the rules of the Singapore International Arbitration Centre (SIAC). The seat of arbitration shall be Singapore. The language of arbitration shall be English. The tribunal shall consist of a sole arbitrator.

16.3. The arbitrator's award shall be final and binding and may be enforced in any court of competent jurisdiction, including courts in Indonesia and England and Wales.

16.4. Nothing in this Section prevents either party from seeking urgent injunctive or interim relief from any court of competent jurisdiction.

16.5. The parties acknowledge that arbitration is the exclusive forum for commercial disputes, but this does not affect regulatory, tax, sanctions, consumer protection, insurance, criminal, or public authority proceedings.

17. Modifications

17.1. We may amend this Agreement with at least 30 days' written notice by email or Platform notice.

17.2. The notice will summarise the key changes.

17.3. If you do not agree with the changes, you may terminate this Agreement by giving notice before the effective date.

17.4. Continued listing of vehicles after the effective date constitutes acceptance.

17.5. We may make immediate changes where required for legal compliance, safety, security, fraud prevention, sanctions compliance, or urgent operational reasons.

18. Miscellaneous

18.1. Entire agreement: this Agreement, together with the Vehicle Standards Document, Privacy Policy, Acceptable Use Policy, and any operational terms shown in the Platform, constitutes the entire agreement between you and the Company regarding Host services and supersedes prior negotiations, representations, or agreements.

18.2. Severability: if any provision is held invalid or unenforceable, the remaining provisions continue in full force. The invalid provision shall be replaced by a valid provision that achieves the same commercial purpose as closely as possible.

18.3. No waiver: the Company's failure to enforce any provision does not waive its right to do so later.

18.4. Assignment: you may not assign or transfer this Agreement or any rights under it without our prior written consent. We may assign this Agreement freely, including in connection with a merger, acquisition, restructuring, or sale of assets, upon notice where required.

18.5. Notices: notices under this Agreement shall be sent by email to the addresses registered on the Platform and are deemed received 24 hours after sending, unless a delivery failure notice is received.

18.6. Third-party rights: no third party has any rights under this Agreement other than as expressly stated in the indemnification provisions or as required by law.

18.7. Language: this Agreement is prepared in English. Where a translation is provided, the English version prevails in the event of conflict unless mandatory law requires otherwise.

19. Contact

PALMBAY SOFTWARE LTD 20 Wenlock Road London N1 7GU England

Host support: support@moto-moto.app
Legal notices: legal@moto-moto.app
Privacy: privacy@moto-moto.app
Security: security@moto-moto.app
Urgent operational issues: +44 7700 182876 and support@moto-moto.app
Website: https://moto-moto.app/

END OF HOST SERVICE AGREEMENT

HOST ACKNOWLEDGMENT

By registering as a Host, submitting a vehicle for listing, accepting a booking, or continuing to use the Platform as a Host, you acknowledge that:

1. you have read and accepted this Agreement; 2. you understand that customers contract with PALMBAY SOFTWARE LTD and not with you; 3. you are an independent service provider and not an employee, agent, partner, franchisee, or representative of the Company; 4. you will not request or accept off-Platform payments; 5. you will not request, collect, photograph, copy, scan, upload, store, retain, or hold customer passports, identity documents, driving licences, International Driving Permits, local permits, payment cards, or other documents as security or deposit; 6. you will disclose any tracker, dashcam, AirTag, immobiliser, telematics, or monitoring device before rental; 7. you will provide required approved helmet(s) for scooter and motorcycle rentals; 8. you are responsible for legal compliance, vehicle condition, permits, taxes, and insurance applicable to your activity; and 9. you understand that the Company does not offer a Company Rental Coverage Programme at launch.